Yesterday I produced a slight rant only to find that there was some kind of technical error going on with Blogger. I have to admit I was in full Mrs Angry flow, and getting it all off my chest was proving slightly satisfying, not being able to post it was to say the least frustrating. So rewriting will likely be a more balanced approach.
We have booked our car hire for Barcelona through a company called Holiday Autos, we have deliberately booked a reasonably large and comfortable car at no small cost (teen son and his cousin are both 6 feet tall), which has been taken from hubby’s credit card about 3 weeks ago. Yesterday the company ring to say the car we had ordered is no longer available. When I spoke to them, I had no idea how easy it might be to rebook with someone else, so at the moment they are checking whether they have a slightly smaller car available at about Â£80 less. Whatever happens, a complaint will take place. I think the problem with these companies is that they are too big, they are essentially run through call centres and internet bookings and I am not sure they care if they lose a booking because someone else doing a google search will find them and book a car in a few minutes time. This means that while the individual call centre man I spoke to was sympathetic to my plight he really couldn’t have cared less whether I get a car to drive the 2.5 hours from Barcelona to our apartment in France or not. This really is not good enough in my book, and now having seen that other suitable options still exist with other companies, I won’t hesitate to take my business elsewhere!
By the way, did you know that spellcheck here doesn’t recognise the word ‘blogger’!