Former NHS Nurse and manager now contemplating the NHS from outside

Archive for September, 2006

Accountability – A long word with a complex meaning

As a nurse (whether currently looking after patients or not), I am accountable for my actions and omissions. I am expected to do no harm as it were and not to practice from outside the remit within which I am competent. As a manager I am expected not to put other people into a situation where they cannot perform adequately. Only this week, I heard a colleague who is a nurse and manager telling someone how they were beginning to worry about their code of conduct because they were expecting an ever decreasing number of health visitors to manage a service. If something goes wrong in these instances it might not just be the practitioner who finds themselves before the Nursing and Midwifery Council but the manager too.

You can find the NMC here, as a member of the public you can check the qualifications of a nurse if you know their name, and you can look at the rules and regulations under which nurses must work(code of conduct, though there are others). To appear on the register you must complete a 3 year course (at least as some are longer), and some nurses have lots of qualifications which are recordable so they will have studied for much longer.

The code of conduct says things like this:

As a registered nurse, midwife or specialist community public health nurse you are personally accountable for your practice. In caring for your patients and clients, you must:

  • respect the patient or client as an individual
  • obtain consent before you give any treatment or care
  • protect confidential information
  • cooperate with other members of the team
  • maintain your professional knowledge and competence
  • be trustworthy
  • act to identify and minimise the risks to patients and clients.

Some selected extracts:

1.3 You are personally accountable for your practice, this means that you are answerable for your omissions, regardless of advice or direction from another professional

This means that if you decide to treat a patient, you take responsibility for the care you give, even if a doctor or indeed manager for example has asked you to do the task. Therefore if you don’t feel able to perform the task you should not do it.

6.1 You must keep your knowledge and skills up to date throughout your working life, in particular you should take part regularly in learning activities that develop your competence and performance.

If you were going to be seeing patients out of hours, who might have a minor illness or injury, you might do a course, this course might comprise 5 taught days. But this would not make you competent, so you would be expected to be supervised by someone who was competent in their practice in this particular area until you were competent. People often do the minor illness course supervised by a GP, and it is the responsibility of that GP to say that the nurse is then competent.

6.2 To practice competently, you must possess the knowledge, skills and abilities required for lawful, safe and effective practice without direct supervision. You must acknowledge the limits of your professional competence and only undertake practice and accept responsibilities for those activities in which you are competent

In my opinion this is why working in a team is most important, especially where nurses are beginning to push the boundaries of practice. For example, as a specialist nurse, I learned how to inject joints. I undertook an academic / practical course, and a period of supervised practice. I was then competent to perform this task, but it didn’t mean that I didn’t consult with the expert (rheumatologist) over many of the injections I gave, even though he didn’t need to watch me actually give the injection.

6.3 If an aspect of practice is beyond your level of competence or outside your area of registration, you must obtain help and supervision from a competent practitioner until you and your employer consider that you have acquired the requisite knowledge and skill
So as an adult nurse, I don’t really have the knowledge and skills to treat children. If I were running a clinic and a child were brought along then I would need to be careful that I was practising within the scope of my practice. I would know that a BP of 170/120 was not normally associated with a urine infection in a 9 year old, especially if their urine were very dark (see Dr Crippen)

There is more, much more within the ‘code’ and I often wonder how many nurses refer to their copy (or for that matter have one), because with some of the practice I have been hearing about recently that doesn’t appear to be the case.

I wonder what we British nurses can do about this?

And the moral is………

Don’t buy an entirely online insurance policy and then forget your user details! That is what happened to me, luckily I have now reset the user name / password combo having emailed the company. I have also saved myself about £100 on last years car insurance policy.

At last the weekend has arrived again, now don’t get me wrong, the working week goes past pretty quickly, but it has been pretty tiring. I am hoping for a bit of time for recharging batteries as it were, though of course there is always the shopping, housework, washing, ironing and of course the college work. As they say, a woman’s work is never done, certainly for me that is very much true!

Thursday Thirteen #27

Thirteen Things About Life in the NHS this week

  1. Our organisation ceases to exist on 30th September, next week 4 primary care trusts merge to become one
  2. At least a dozen people have left or are leaving
  3. The new directors will be announced next week
  4. The place feels like it has no chiefs at the moment (or any that are actually doing very much)
  5. It feels like there is little point in putting too much effort into things as we don’t know if some of it will be for nothing.
  6. That is not to say I am not doing anything, or indeed not putting any effort in because I am!
  7. I am waiting to hear about my agenda for change appeal. This is now urgent, as I need to be able to apply for the right types of jobs with the right pay level when they become available. This also involves applying for my own job.
  8. It is quite sad, but as one of my team said this afternoon, exciting too. We are entering a new era of the NHS.
  9. I met with a great team of nurses today who are in the middle of developing a new service, having to learn new skills both clinical and managerial. They are doing a good job, but are not necessarily being told that by their own managers. I am trying to help them to find their voices to get their managers to hear how that makes them feel.
  10. I am about to start mentoring 2 nurses who have just started a community matron course, that should be interesting. I must admit I enjoy the supportive part of my role, it is nicer than managing people in a way, because you haven’t got the worry that you are their manager too!
  11. I had a finance meeting today, my budget could be described as ‘virtual’. Still no sign of any funding for training, and who knows if there will be any at all. I think the department of health are keeping quiet for a good reason.
  12. Pay day today, and I am about to have a glass of wine. There have to be some perks to the kind of week I have been having.
  13. I still like working in the NHS, it is just sometimes challenging to be part of it! But next week is about new beginnings. Watch this space!!

Links to other Thursday Thirteens!

1. (leave your link in comments, I’ll add you here!)

Get the Thursday Thirteen code here!The purpose of the meme is to get to know everyone who participates a little bit better every Thursday. Visiting fellow Thirteeners is encouraged! If you participate, leave the link to your Thirteen in others comments. It’s easy, and fun! Be sure to update your Thirteen with links that are left for you, as well! I will link to everyone who participates and leaves a link to their 13 things. Trackbacks, pings, comment links accepted!

Drowning in debt

According to the BBC news Credit card this morning, British people are responsible for one third of the total debt in Europe! Apparently we are obsessed with our credit cards, and save very little money, preferring instead to spend it. A spend culture is in one way good for the economy, and also gives people that ‘feel good feeling’. But how good does it feel to know that it is only the banks getting rich? How good does it feel to know that the money you now owe on your credit cards (and the loans you took out to consolidate your card debt) is more than your first house cost you? How good does it feel to know that it is going to take you as long as a mortgage to pay back?

We are bombarded with information about credit cards, loans and now insolvency agreements (IVAs) all around us – mailshots, adverts in the newspapers, on TV and on billboards. It is hard to resist this quick spend culture, after all why should I wait till the end of the month to buy that new pair of shoes when I can have them today? Well I will tell you, before you know where you are, it isn’t shoes you are buying on your credit card, it is your weekly shopping, your petrol and suddenly you can’t make the payment on one without borrowing on the other.

At the beginning of the summer I made a decision which involved the cutting up of my cards and the ending of my own culture of borrowing and debt. It was a painful thing to decide to do, it was about facing up to my problems and it was about deciding that I did not want to spend every day worrying about how I would pay for things. I am now doing something that will make the debt I have at the end of this year less than that which I had at the end of last year. It will take my a few years to pay back, but I am learning again to live within my own means and actually I am pretty well paid and want to experience the full value of my own salary. I also want my teenage son to know that credit cards, while useful are not the only way to pay for the thing you want. My grandmother, who never had a penny of debt and whose birthday it would have been yesterday, would have been very proud of me.

What has gone wrong?

Today I have heard what can only be described as some depressing stories of nursing care being carried out in nursing homes and hospitals which seem to suggest a lack of care and an inability to want to know how to care. A colleague was recounting a story about how her husband was admitted to hospital recently having fractured his leg. He was admitted quickly, and smoothly and had surgery without problem, but afterwards when he and other patients around him needed care what was on offer seemed to be sadly lacking. At least she was able to help to wash her husband, and to bring him food that was appetising, other patients weren’t so lucky.

About 10 years ago there was felt to be a lack of nurses, this was essentially due to a fall in the numbers being trained, or indeed wanting to become nurses. Recruitment of both student nurses and trained nurses from abroad took place, and what can only be described as a lowering of entry requirements took place. This seems to have led to lower standards of care and also seems to have led to lower levels of leadership within the ward environment.

Thinking back, there have always been poor nurses around, but standards of care were determined by other nurses and to a large extent the nursing leadership i.e. the ward sister. We tended not to allow ourselves to be dragged down to the level of the lowest common denominator and we wanted to be able to provide the best for our patients. What then has gone wrong? Well if you import large numbers of nurses from other countries where they are here to earn money to send home, then they will bring with them their own standards of care, their own culture, and perhaps they will be performing their job as a means to an end. If you reduce the entry requirements for those commencing nurse training and then make it university based, something will have to give. If students are unable to be placed in a good learning environment, where care is good and people can question and challenge practice then perhaps the qualified nurses turned out at the other end will not be of the best quality. If you cannot retain your good nurses and you do not develop them into the ward sister of the future then the cycle of decline begins.

There has been much debate on Dr Crippen’s website about Essence of Care, a Department of Health Initiative started in the good intentioned but doomed attempt at improving standards of nursing (and other health) care. An essence of care folder, sitting nicely on the shelf in your office, which describes the required standards for say providing nutrition for patients will not actually make sure that someone takes the time to sit with an elderly man and help him to eat. People have to actually care about a person’s wellbeing, about whether they recover from their illness or accident without developing another one to make a difference and it is hard to see how this can be done in any other way than by good education, good role models and good leadership.

One of the reasons I left hospital nursing and became a district nurse was so that I could offer better care to people in their own home surroundings, I am bound to say that if I were to return to the front line that would be where I would do it. I really want no part in the delivery of poor care to people in large hospitals with poor management and who seem not to know how to make the necessary improvements.

The acute NHS trust in the area within which I work has 3 hospitals. It is no longer a single hospital with one set of problems it is a set of hospitals struggling to find its way through a whole lot of financial and care standard issues. Their answer will be to close 2 of the hospitals and centre care in one large sites, and mean time the PCT will take the less urgent work and provide it in small centres. This is an issue that will run on and on, and it makes me feel very sad that I feel unable to be proud of being a nurse!

Wound up!

PMSThat is pretty much how I felt yesterday, wound up to such an extent that during the early evening I slightly let rip. My hubby works really hard and I would never pretend otherwise. He works pretty long hours and has a journey of an hour each way (on a good day). But he doesn’t work on Sunday and lying on the sofa from breakfast till dinner will not help you feel refreshed in my opinion and it certainly doesn’t get much done around the house. He is good at agreeing with me that he can and should help out more, but he is short on ideas about how to get himself motivated to do it.

I technically work less hours than him, I do however travel for an hour each way, and I am studying for a Post Graduate degree. I have a demanding job and find it tiring and stressful. I am also a woman and have to admit that part of my problem yesterday, in that I became wound up and then let rip was to do with PMS. It is an amazingly weird feeling and something that I am sure has got worse over the years. It begins with a headache, and a feeling of just being wound up like a spring, and one that gets ever tighter. There is no need for chocolate involved for me, though I do often feel hungry. Being told that your issues are down to PMS of course is likely to make you get all the more angry even if you know it to be true.

Thankfully I feel better today, which is just as well because work has been just a teeny bit stressful. In a year when we are told that services need to be significantly redesigned, with people doing different things in different way, it appears there might be no money for training. Tell me how staff can learn new things with no investment being made in them? Tell me why also we have to be left to just wonder if there is any money for 6 months of the financial year, and tell me why some people don’t understand the words: There is no money so please do not ask for any. It is enough to make you scream, or eat cream cakes and as someone bought me one it would have been rude not to!

Reflecting on my course

One of the modules in my MSc is reflection in practice, and involves putting together some kind of portfolio of your critical reflections on your learning throughout the 2 years of the course. So far, the most I have done is to keep a few key items in a folder. These include post cards from the galleries we have visited and a couple of documents and a poster from one of our poster sessions. All of us on the course have been worrying about our inactivity on the reflective diary front, after all, how do you remember what you did 9 months ago, let along how you felt about it?

W e had the opportunity yesterday to see the portfoilos of some former students and what became clear, is while this assignment will need some theoretical underpinnings you have a pretty free rein on how you portray this very personal part of how the course has enabled your learning to take place. This is when I remembered that I have written snippets about my learning on this course here within this blog. So actually I do have a record of sorts, all be it descriptive at times, but it is a start. It is also something I will be able to continue doing in the coming year so that at the end of the course I am able to print off extracts of this blog and put them into the portfolio to provide evidence of my reflection on my learning.

At the moment the rest of the course feels slightly daunting, there is a lot of work to do, a lot of words to write, a lot of reading to be done. But at the same time, I am at least reasonably clear of what lies ahead and what I need to do to be able to get there. If I can use this blog to help and support me in this, then all the better!

Change of Shift

Sometimes it is nice to read about the great work that real nurses do around the world, along with some other great healthcare stories. Have a look at Change of Shift, hosted this week by KT from an idea by Kim at Emergiblog. Another great edition, well done!

Thursday Thirteen #26


Thirteen Things about the things I have done, learned or discovered this week

  1. I have spent quite a bit of time on my blog this week, and have discovered that WordPress.com and WordPress.org are two different things. The .com version is really for blogging, adding a few links and little else and the .org version is something you use as a means to working on your own hosted domain.
  2. I have discovered that the .org version may be better for me as I do like to make changes to my blog and to add things if I want to. I am seriously thinking about getting my domain and having it hosting and then using WordPress because as a tool it is really very good. This would mean another small change, but might be worth while.
  3. I have spent some time categorising my past blog posts (still 80 or so to go) and have discovered that my Thursday Thirteen count is now #26 as above, I hadn’r realised I had written quite so many!
  4. I am pleased with the Internet this week, as I have renewed my car insurance on-line and in the process of comparing companies and moving my policy I have saved about £70 per year and that is not to be sneezed at.
  5. I have spent more than my fair share of time sitting in traffic this week. I have discovered that leaving an hour later, as I have done for uni this week doesn’t prevent you sitting in a jam!
  6. I have learnt about surrealism this week for a presentation on my course which I did yesterday. The concept of being able to produce art demonstrating the bringing together of the conscious mind with a dreamlike state was a new one to me. Not sure I understand the paintings any more than I did, but the project certainly gave insight.
  7. I have been enjoying being away from the frenetic work environment and instead within the calmer slower pace of the university. I have also really enjoyed discussing the issues of leadership, management, change and all of the things that feel quite stressful when at work, but there feel fine.
  8. I have found that the library at uni is full of books because it is the beginning of term – what a treat! I intend to leave with lots to get me started on my next assignment at the end of the ‘learning burst’ on Friday.
  9. Yesterday was the Freshers Fair, I personally didn’t go around the stalls but it was good to see all those new students looking so young and eager. Give them a few weeks and I expect they will be looking slightly more deshevelled and hung over. They will also be doing a bit more than walking around the library to see what is there!
  10. I have been enjoying the slightly unseasonal warm weather this week, apparently today will be about 28c or 80ish Fahrenheit. That is pretty good and long may it continue.
  11. I found something pretty funny yesterday. If like me you have just learned this message (sadly) it might appeal to your humour too.
  12. I discovered this week that the BBC can hype a programme to the hilt, but sometimes the evidence they present just doesn’t seem sufficient. OK, if 3 people tell you that a person is corrupt, then it might be true, but show us proper hard evidence before accusing people.
  13. Apparently it is 94 days to Christmas. There is a pub on my way to work / uni that has a blackboard outside giving us the countdown. I must say that I am not at all ready and haven’t yet bought one present; should I panic?

Links to other Thursday Thirteens!
1. Caylynn

2. Carmen @ Gone to Plaid

3. Tinkerbell

4. Bev

5. Lyndsay 

Get the Thursday Thirteen code here!

The purpose of the meme is to get to know everyone who participates a little bit better every Thursday. Visiting fellow Thirteeners is encouraged! If you participate, leave the link to your Thirteen in others comments. It’s easy, and fun! Be sure to update your Thirteen with links that are left for you, as well! I will link to everyone who participates and leaves a link to their 13 things. Trackbacks, pings, comment links accepted!

Politics and lies

In Hungary there have been riots because a government minister has admitting telling lies about the state of the economy during an election campaign. This has led to a storming of the state controlled TV station, who have obviously been the vehicle for spreading the information the government wants given to the population. This has led me to wonder, if this kind of thing goes on here, after all, ministers and opposition MPs are seen on the TV daily giving information as if fact. At the same time the news channel portray the message in the way they see fit.

Today’s message is about the potential closure of accident and emergency departments which is leading on the BBC news headlines. What does this actually mean? What happens if someone hears this part and not the rest of the story which clarifies the information given? What does the sell off of NHS Logistics to DHL have to do with this story, because it is mentioned as such?

The way the NHS is being reorganised concentrates on moving services from the acute providers out into the community. Already a number of diagnostic treatment centres are springing up, these are perhaps more suitable places for people to go to be assessed and diagnosed and receive much of their treatment, and if this stops people going to their local A&E this can only be a good thing. More nurses and paramedics are developing the skills to assess patients with potentially serious illness within their homes so that the correct decisions can be made about treatment and referral to the most appropriate service whether GP, acute services, outpatients, community nursing. To do this kind of thing though there needs to be something of a culture change. We as members of the public will need to know how to access services, we will need to know what the most appropriate service for us is and we will need to be able to get it.

Our PCT is currently working with the ambulance and paramedic service to support the work of community nurses in reacting to and treating patients and also in directing referrals to the most appropriate place. This work is already helping to treat patients who might have gone into hospital at home, and ultimately to save money; public money at that. These stories are not and will not be heard on the BBC news, they are not glamorous or shocking enough. They don’t catch peoples attention. Am I alone in being suspicious about lies and politics in the UK too?

Not an entirely restful weekend

Some weekends just don’t seem to contain enough time to do what needs to be done, so prioritization needs to take place. This weekend the washing was done, but not the ironing (save work and school clothes for today), shopping was done (we have to eat) but not any significant cleaning. We however did our bit for hubby’s parents and brother by taking them to visit family for the weekend and then collecting them again. My inlaws have never learnt to drive, so have always travelled by public transport, or walked. Now though they are caring for their other son who is disabled with Motor Neurone Disease, and are over 70 themselves, so negotiating a train with wheelchair, suitcase and walking frame is near impossible. So in we come, trouble is, they only wanted to stay over at the hotel near mother in law’s brother for one night, which resulted in us getting stuck in traffic for a couple of hours last night which did nothing for hubby’s mood and who can blame him!

Today was my only day in the office, as I am off to start the second year of my MSc tomorrow, so I could have done with getting in feeling a bit more like I have had a weekend off. A few people met me with “thought you were off this week” which left me wishing I had taken a days leave today, rather than fighting my way through yet more traffic to get into work. Feels like time to book another holiday!

One good thing about the weekend though was that at last Arsenal managed to win a match, lets hope thais is the start of our season!

Ping 

Reviewing my week

When you are working in an environment where people are becoming increasingly concerned about their jobs, where directors find they have been judged as no longer fit to be directors through some unknown, and apparently dodgy process then things are not necessarily going to be as they should be. When also, you have reached the second week in September and your main provider of money for education (Dept of Health) have not come up with any kind of budget for you to spend, you begin to wonder what you are actually doing there. Having said that, the office is not a completely depressing morose place, the opposite really, as there is a slight sense of mania. A sense of a time before things change and not entirely for the good. For all the acting out that took place when people perceived change was going to happen, they are acting pretty well now that it is.

I met with my counterpart in the North of the county this week to look at what kind of service might be needed given that we are likely to have to merge departments, or at the very least become closely linked. Once we began to concentrate on the needs of the new PCTs and not on the needs of the existing staff we began to produce some really good ideas, and by the end had more than enough work for the existing teams to do, and probably more. What we don’t yet know is who will be the director in charge of the function, and what the structure beneath that will be. But by the time we do know we will be prepared with information about what might be needed. We will also have plenty of material to put into the application forms and CVs we will need when we all have to reapply for our jobs and in our particular cases more than likely for the same job.

At home, I am having to cope with the realisation that I cannot keep my teenage son locked indoors at night, especially at the weekend. Last night he and his friends went off to meet up with other friends in a village about a mile away to ‘hang out’. Apparently there was football in the local park then the rest of the time in one of their houses. I know he is nearly 16 but I am struggling with not knowing where he is and what he is doing at all times. Still I managed well I think and luckily he turned up before I had to go out looking for him and before it was too far past my own bed time.

The other main event this week has of course been the blog move. Things are getting easier over here at wordplay’s, as I begin to become familiar with how it works. I am in the process of categorising all my previous posts and iin the process re reading some of them. Even I am impressed by some of them! Looks like the move has regenerated my enthusiasm for blogging which was waning slightly, and long might that continue.

Thursday Thirteen – 14 September 2006

Thirteen Things about moving my blog this week

  1. For quite a while I have been having problems with my blogger template, I am not an HTML expert and couldn’t work out how to sort the structure of my blog out. Also at times Blogger can be frustrating
  2. Having said that, I am slightly frustrated with WordPress as the Thursday Thirteen template wouldn’t work properly just now!
  3. My blog had got a bit ‘busy’ with all kinds of stuff so it is a good way of sorting things out.
  4. Moving all my previous posts etc. was very easy with wordpress, but it has taken me longer to work out how to do everything else.
  5. It seems quite difficult to understand some of the FAQ, or perhaps I am just really stupid?
  6. The look of the blog is perhaps slightly dull, but is something I can work on in the coming days and weeks.
  7. It has helped renew my enthusiasm for blogging, which had been waning slightly.
  8. I have some ideas for what I hope will be some interesting posts.
  9. I am looking forward to getting a few new visitors, as well as welcoming some old friends.
  10. I really like the categories and am working my way through the blogrolling system here. If anyone knows how to contain the TT blogroll in a box please let me know.
  11. Next week I am back to college to start the second year of my course, so need to get as much of this done while I still have the time.
  12. This is my first Thursday Thirteen for quite a few weeks, but am hoping to get back to posting regularly.
  13. Thanks for reading my list, please visit again soon!

Links to other Thursday Thirteens! 1. (leave your link in comments, I’ll add you here!) Get the Thursday Thirteen code here!

The purpose of the meme is to get to know everyone who participates a little bit better every Thursday. Visiting fellow Thirteeners is encouraged! If you participate, leave the link to your Thirteen in others comments. It’s easy, and fun! Be sure to update your Thirteen with links that are left for you, as well! I will link to everyone who participates and leaves a link to their 13 things. Trackbacks, pings, comment links accepted!

So I have moved

house9lh1.jpgIt was almost as complex as moving house, though at least there were no estate agents and solicitors involved and I moved within an hour of making the decision. I hope I don’t live to regret this, blogger feels like a safe and secure place but then it took a while to learn how to be a blogger there as I have to keep reminding myself. Still lets hope this will be a happy home and who knows maybe I will even find some new neighbours?

5 years ago today

I was visiting a patient who was having a flare of her rheumatoid arthritis, so rather than her struggling to clinic I went to her. On the way over there (it was only a matter of crossing town and it was around 1.45pm so traffic was light) it became apparent from that something was happening in New York, but when you turn on the radio in the middle of something confusing, it remains just that, confusing. The patient though had the TV on and while I was at her house, administering a gold injection, I witnessed a plane crash into one of the twin towers. Later back at the hospital many people stood around a ward TV and saw the towers crash to the ground one after the other. Our team secretary was frantically phoning her son, on a years work experience in New York to find out if he was alright (he was thankfully) and we wandered around in shock. The distance to New York became nothing, this might as well have been happening in London, as we all felt the impact, as the shock reverberated around the world.

9/11 was a defining moment in our lives. Much that has happened since in terms of politics, war and world evens has happened in the way it has due to the events of that day. Wars have started, other terrorist events have taken place and we have lost some of the last remaining innocence we perhaps had at that time. Last July when terrorism arrived in London we were shocked and saddened but nothing that happens again will ever have quite the global impact of that day.

For those who lost loved ones, and for those who were there, life was never the same again. The direct fall out on others is much greater than I had realised though. Yesterday I read about young workers who spent 3 years or so of their life clearing up, dismantling the buildings and now are doomed to die and die quite soon of chronic lung disease caused by the dust present in the buildings. Ultimately then the fall out from 9/11 will be felt for a very long time and not just in terms of the families of those who died that day or those who continue to die in war zones, but closer to home.

Those of you who read my blog regularly will have noticed that once, 5 years ago I really did work as a proper nurse. I am wondering about that whole thing, should I go back. My next post is going to be about my career and what I should do next.

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